Privacy Policy

SHIPPING DETIAL

  1. All orders over Rs.3000/- qualify for free shipping.
  2. We charge Rs.150 on all orders less than Rs.3000.
  3. Orders received before 12:00 p.m. (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
  4. Orders received after 12:00 p.m. will be shipped the following day.
  5. Orders received on Sundays and National Holidays in Pakistan will be processed and shipped the following working day.
  6. The delivery time ranges from 3 to 5 working days (No delivery on Sundays). During the busy shopping season or during our mega sales events, delivery may take up to 7 working days.
  7. We will require an advance payment on orders exceeding Rs.15,000. On order confirmation, the customer will be contacted for payment information, and the account details will be communicated. These orders will not be delivered by a courier. They will be delivered by Daewoo and Pakistan Post.

 

RETURN AND EXCHANGE POLICY

Kover.pk implements stringent policies and procedures to ensure that customers receive exactly what they see and order on the website. If buyers do not receive the ordered item, they can contact us at koverdotpk@gmail.com to return or refund the order under the terms and conditions.

We manufacture our own home textiles and guarantee that you will receive the correct item. If there is a human error in the products, Kover.pk will assist you with all of our services.

We are here to help our customers with any problems they may have within 30 days of purchasing.

Video of Order Opening

Must create an order opening video and ensure that the product is delivered in perfect working order.

Send that video to the Kover.pk team, otherwise your complaint will be rejected.

Within 30 days of purchase, we will gladly accept any unworn, unwashed product with original tags and packaging for a refund or exchange.

Please include a copy of the invoice and a note explaining why the items are being returned.

Electric and electronic goods: Non-branded electric and electronic products have only a warranty check. So, as mentioned above, please record your order opening video.

Refund:

6-7 working days after receiving the returned parcel.

 

Bank Deposit: The bank account details provided must be correct, and the account must be active and have some balance. When transferring funds, deduct the bank fees. 7 working days after receiving the returned parcel.